Online orders can be collected from your home or returned to selected storesSmall items are audio products, cameras, computers, gaming products, small appliances and small TVs (under 43”).
You can request to return a small item purchased online using the small items returns request form.
If we accept the return, you’ll get an SMS from our delivery partner, DPD, with a collection date.
If you’ve changed your mind, you can request to return an unwanted large item purchased online using the large items returns request form.
If we accept the return, we’ll contact you to arrange collection.
Returning to store
Selected stores can still accept returns. You’ll need to fill out a form first, choosing from a list of stores that are currently accepting returns.
After you’ve completed your form, just visit your selected store and let us know when you’ve arrived.
Please note the exceptions to in-store returns below
Exceptions to instore returns
Our stores are unable to process a return for Online Only large kitchen appliances or when you have paid online with Your Plan Credit.
For PayPal orders our stores can only offer an exchange or gift card. Chat now to one of our helpful colleagues using our Webchat service.