Product safety information
Your safety is important to us. On this page you’ll find details of any product that has been recalled
by us or the manufacturer, and what to do if you own a product that has been affected.
There have been much publicity in the news regarding the safety of refrigeration products in our homes. The issue is regarding the backing material used and if it offers enough protection from fire. As a responsible retailer, we wanted to give you some details to what we are doing to ensure out products are safe and comply to the current safety standards.
We should remember that files are very rare despite there being approximately 43 millions fridges in use in the UK. the safety of a product is a result of many factors, not just the backing material and whether either plastic or metal back.
Fridge freezer backing materials can either feed the spread of a fire or contain it depending on their composition and installation. Please be assured all refrigeration appliances comply with current safety standards, regarding of the backing material used.
As safety standards change, the industry is moving away from plastic back appliances. It is important to understand that overall fire resistance is not simply based on the materials used, nor is metal necessarily more fire resistant than certain man-made polymers. It is the overall design and construction of the product which makes it safe.
All products we sell conform to current safety standards. Dixons Carphone are committed to remain abreast of any changes to standards legislations. In order however to provide simple reassurance to our customers we are in the process of removing plastic backed fridges from our range choice over the coming months.
When you choose your new fridge, if you wish to understand the backing material detail you can find the information on Currys.co.uk by either checking the product specification folder in the product description or you can use the feature filter saying ‘rear backing panel’ when you select fridge or fridge freezers from the Kitchen appliances. In store you will a flame retardant sticker displayed on all products with a metal back panel.
Dixons carphone exclusive own brand range of models will be in compliance with IEC 60335-2-24:2010+AMD1:2012+AMD2:2017 standards for it’s complete 2018 range. We have taken the decision to go above and beyond the requirements. Our new 2018 range will either have Full Metal backing (Sheet Steel – Fire Retardant/Proof) or Upper Side Metal back wall and Bottom Side (Compressor Zone) with Aluminum (Fire Retardant/Proof). All our products are tested to ensure they meet the rigorous internally agreed safety standards.
If you wish to find out further information, please see the following sites:
Registering your product
Registering your Currys PC World purchases and keeping up to date on the latest safety advice doesn’t need to be a big job. We’ve compiled everything you need to know in two short points, to make sure you and your family are safe at home.
Always keep a hold of your sale receipt. It’s an important record of your purchase, and it’ll display the contact details we hold for you – just in case we need to get in touch. If you’ve misplaced your original receipt, the details are incorrect, or you just want peace of mind, you can follow the second step below.
Currys PC World exclusive products
If you have any Currys Essentials, Logik, JVC (television, soundbar or home audio) or Kenwood (microwave, cooker, dishwasher, refrigeration or laundry) these products are made exclusively for DSG Retail Limited.
In the unlikely event of a safety recall, you can rest assured that we’d contact you directly – providing you supplied us with your name and address at the time of purchase.
If you’re unsure if you provided these details, have moved home, or you’re not the original purchaser, then you can use the link below to register or update your details.
Need help finding your model and serial number?
All other brands
Details can be found of how to register on the packaging or in the manual that came with the product. You can also visit the manufacturer’s website for further information.
You can also find guides and advice on keeping your home safe by visiting . Here you’ll find links to most of the UK’s top-selling kitchen appliances brands, heating, floorcare, waste disposal and ventilation equipment.
Product safety is of paramount importance to us. Make sure you stay up to date and informed by checking with Here you’ll find all the key safety information about your product, as well as guides and advice on keeping your home safe.
Product safety notices
At Currys PC World we take your safety seriously. If you have purchased a product from us, and have provided us with your contact details, we will ensure you are notified if your product should ever be the subject of a safety recall.